NOTE: THIS RETURN AND PAYMENT POLICY DOES NOT APPLY TO "RING OF HOPE" CAMPAIGN SALES. (PLEASE SEE "RING OF HOPE" CAMPAIGN WEBSITE FOR SPECIFIC PAYMENT & RETURN POLICY DETAILS FOR "RING OF HOPE" RING SALES.)
Quality Guarantee: All jewelry materials are accurately & genuinely presented! You are guaranteed that freshwater pearls will not be sold as "cultured" pearls.
Custom Designs: To own a custom design, you just complete a customer response form using the selection boxes and provide a detailed description. Designs under $100 must be paid in full. A custom design fee equal to 60% of the merchandise price is required for commissioned designs priced over $100. This guarantees your order and provides for materials to begin the project. Balance is due before shipment. Allow 1 week for your materials to be custom ordered and 2 weeks for completion of your design. You will be emailed a photo of the commissioned design before shipment. NOTE: Custom design fee is non-refundable.
Jewelry Care: Jewelry should be removed before any contact with water. Keep Silver away from rubber and chlorine chemicals. These will corrode Silver and slowly turn it black. Do not apply lotions or perfumes while wearing jewelry or Austrian crystal.
TO PREVENT FADING: 1) Cleansing skin to remove excess oil is advisable. 2) A light layer of clear nail polish can be applied to coated crystals. All crystals should be handled by the edges and not used as “worry” stones (excessive handling).
CLEANING INSTRUCTIONS ARE AS FOLLOWS: Use a soft Chamois cotton cloth to remove any smudges. Do not rub crystal vigorously or use anything abrasive. Do not wash crystals with water or use detergents, soaps, or towels.
Proper care will ensure your designs will last for many years to come!
Payment Methods: Money Orders, Visa, MasterCard, Discover Card & Debit cards are accepted. At this time, personal checks are not accepted.
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Return/Refund Policy: All jewelry purchases are NON-REFUNDABLE. Any jewelry item can be returned for a MERCHANDISE CREDIT within 7 days of purchase in its original condition/packaging and with the price tags intact. NO CREDIT will be given for any jewelry item showing signs of wear and tear and/or arriving damaged without proper insurance. All return shipments should be properly insured for the full value of merchandise. PLEASE NOTE: For all domestic purchases, delivery rates previously charged are non-refundable.
Sales Tax: Pennsylvania 7% sales will be added to the total order price (including delivery) for all orders shipped and purchased in PA. No sales tax will be charged for orders shipped outside PA.
Domestic Delivery Rates (includes shipping, packaging, insurance, & gift box): PLEASE NOTE THE FOLLOWING REGARDING SHIPMENTS:
1) CUSTOM DESIGNS WILL BE SHIPPED BEGINNING 2-3 WEEKS AFTER YOU PLACE YOUR ORDER.
2) YOUR ACCOUNT BALANCE MUST BE PAID IN FULL BEFORE DESIGNS WILL BE SHIPPED.
*rates subject to change based upon USPS rates
| ORDER TOTAL | DELIVERY RATE |
| $0-$50 | $8.95 |
| $50.01-$100 | $9.75 |
| $100.01-$200 | $10.25 |
| $200.01-$300 | $11.50 |
| $300.01+ | $14.25 |
1 day expedited delivery rates available for an additional $15.00
2 day expedited delivery rates available for an additional $9.95
